Report for: Telephone consultation and triage: effects on health care use and patient satisfaction

Title	Telephone consultation and triage: effects on health care use and patient satisfaction
Published in	Cochrane database of systematic reviews, July 2004
DOI	10.1002/14651858.cd004180.pub2
Pubmed ID	15495083
Authors	Frances Bunn, Geraldine Byrne, Sally Kendall

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Mendeley readers

The data shown below were compiled from readership statistics for 378 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country	Count	As %
United Kingdom	8	2%
Germany	2	<1%
United States	2	<1%
Canada	2	<1%
Australia	1	<1%
Netherlands	1	<1%
Indonesia	1	<1%
Unknown	361	96%

Demographic breakdown

Readers by professional status	Count	As %
Student > Master	75	20%
Researcher	48	13%
Student > Ph. D. Student	40	11%
Student > Bachelor	33	9%
Other	32	8%
Other	83	22%
Unknown	67	18%

Readers by discipline	Count	As %
Medicine and Dentistry	146	39%
Nursing and Health Professions	60	16%
Social Sciences	22	6%
Psychology	12	3%
Agricultural and Biological Sciences	8	2%
Other	46	12%
Unknown	84	22%

Attention Score in Context

This research output has an Altmetric Attention Score of 15. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 12 December 2017.

All research outputs

#2,129,345

of 22,837,982 outputs

Outputs from Cochrane database of systematic reviews

#4,590

of 12,320 outputs

Outputs of similar age

#3,055

of 53,547 outputs

Outputs of similar age from Cochrane database of systematic reviews

#10

of 37 outputs

Altmetric has tracked 22,837,982 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 90th percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.

So far Altmetric has tracked 12,320 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 30.4. This one has gotten more attention than average, scoring higher than 62% of its peers.

Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 53,547 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 94% of its contemporaries.

We're also able to compare this research output to 37 others from the same source and published within six weeks on either side of this one. This one has gotten more attention than average, scoring higher than 72% of its contemporaries.

Cochrane Database of Systematic Reviews

Telephone consultation and triage: effects on health care use and patient satisfaction

About this Attention Score

Mentioned by

Citations

Readers on

Mendeley readers

Geographical breakdown

Demographic breakdown

Attention Score in Context